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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jolonda Holland

July 30, 2025

5  out of  5
rating by Jolonda Holland
"Love working with the group of women I spoke with. Very helpful, informative, and was able to get me a great rate compared to everywhere else I search."
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Stephanie Willis

July 23, 2025

5  out of  5
rating by Stephanie Willis
"Amber is the best. Met her at a motorcycle drivers saftey course (an insurance agent there sounds like a scam, right). She worked with me to find the best policy for my home, truck, boat, and hog. Save me so much $$$$$ BUNDLE PEOPLE!!! Its the only way to go."
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John Rumans

July 21, 2025

5  out of  5
rating by John Rumans
"Honest straightforward answers to all my questions. Made me feel welcomed and appreciative of my business."
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Audrey Burke

July 21, 2025

5  out of  5
rating by Audrey Burke
"Gretchen was amazing to work with she was very informative and patient as I went threw changing home owners insurance."
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Patricia Susannah

July 15, 2025

5  out of  5
rating by Patricia Susannah
"I highly recommend this nice lady Cary she was very thorough and explaining my insurance for renters insurance and automobile. She was kind enough to give me a follow up call which I appreciate."
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Annelovett Lambert

July 9, 2025

5  out of  5
rating by Annelovett Lambert
"Gretchen was wonderfully helpful with getting me switched over to State Farm. She made the process seamless, quick, and easy. Any questions I had she was able to promptly answer. Very happy with being a State Farm customer and thanks again Gretchen!"
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Alisha Ferrara

July 4, 2025

5  out of  5
rating by Alisha Ferrara
"My car was recently totaled, no fault of my own...it was parked in my work parking lot. The ladies that i dealt with regarding my auto claim were amazing and very quick to answer any and all questions that I had. The claim was handled quickly and professionally...they had me in a new vehicle and back on the road in barely over a week. You should contact Gretchen Kern for all your insurance needs! 10/10 recommend"
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Paul Hoard

July 3, 2025

5  out of  5
rating by Paul Hoard
"The staff is awesome to work with. Great customer service and very friendly. Gretchen goes above and beyond in everything she does."
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Scott Yuille

June 27, 2025

5  out of  5
rating by Scott Yuille
"The staff is amazing and knowledgeable, they are ready to help and save you some money. Gretchen is my favorite she always goes above and beyond to give clients the most for their money! Thanks to Carrie and her agents for continued top-notch service!"
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Haitham Musmar

June 22, 2025

5  out of  5
rating by Haitham Musmar
"Gretchen was extremely helpful and pleasant to talk to and set up my renters insurance policy. She was very efficient with her work and helped me get everything sorted out while I was on a time crunch."
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Zachary

June 20, 2025

5  out of  5
rating by Zachary
"I have had State Farm Insurance for years. I have my Home, Auto and Life Insurance with them and would not think about changing. I have had the pleasure to speak with Amber Soto about my State Farm Policies and would recommend speaking with her over any other if you are looking for insurance, especially Life Insurance."
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Brandi A

February 28, 2025

5  out of  5
rating by Brandi A
"A ray of sunshine! So knowledgeable and so helpful. Amber Soto was very professional. We discussed various policies and additional life insurance. Highly recommend Carrie & Amber."
We responded:
"Brandi, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Carrie"
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Dennis Soto

January 29, 2025

5  out of  5
rating by Dennis Soto
"Love this office! Great customer service hands down. Get that life insurance! Tomorrow is not guaranteed."
We responded:
"Dennis, our wish is that we always provide you with an excellent customer service experience. We could not be happier to see such kind feedback! Thank you. - Carrie"
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Amber Soto

January 29, 2025

5  out of  5
rating by Amber Soto
"Amazing team over at this office. Carrie takes the time to help all understand their policy from coverage to billing. She and her team are always friendly and willing to help. She is the nicest and most professional agent I have met."
We responded:
"Amber, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Carrie"
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B N

January 24, 2025

1  out of  5
rating by B N
"Worst experience Ive ever had with any company. I had to file a claim after one of my wheels fell off my Tahoe after I had just had Firestone Complete Auto Care located at 8431 N Madison Ave KCMO install 4 new tires. After my accident they lost track of my vehicle. Weeks later when it was found they struggled to pay the tow lot to have the car moved to the repair shop. Then they strung me along for weeks before strategically assessing my vehicles value (pristine conditon and working order) by $26,000 less than its value. When I reported State Farm to MO Department of insurance, they claimed that it was my fault they lost my car and made me wait 3 months to tell me they were totalling the vehicle. Somehow a vehicle that had new wheeles, tires, and drivetrain(warranty repairs) can lose $26,000 in value in a month. State Farm is a great insurance company, until you get in an accident. Then they will hassle you with red tape, beaurocratic incompetence, and sleezy business practices. Carrie Murray was especially unhelpful through the entire process."
We responded:
"Hello, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. We pride ourselves on excellent service and we value all of our customers. Our agency works hard to make our customers happy but unfortunately in this industry, there are certain things out of our control due to processes in corporate. I can assure you that our team has done everything in our capacity to try and change the outcome of this situation by guiding you through the necessary steps and procedures. If there’s anything you would like to discuss further, please do not hesitate to reach out to us. - Carrie"
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Vee Lynn

January 17, 2025

5  out of  5
rating by Vee Lynn
"Heather Harris helped me switch my insurance, add a car to my policy, and saved me money in one fell swoop. Highly recommend her as an insurance agent!"
We responded:
"Vee, your recommendation of our agency means the world to my team and I. We appreciate the opportunity to serve others while providing a positive experience for all. - Carrie "
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dave kliewer

February 19, 2024

5  out of  5
rating by dave kliewer
"Recently had a very unexpected break down, steering wheel locked at 40mph!. No one hurt, no wreck. Paid tow bill outta pocket, emailed this office tow bill Monday. Did not hear anything back, b4 I could call office and see if they got email, a reimbursement check for tow was in my mailbox Friday! Luckily I don't have to deal with them often (knock on wood), but the few times I have its been fast and professional like that"
We responded:
"Dave, it was our pleasure helping with your insurance! My team and I will always be here for you. We appreciate you! - Carrie "
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Julian King

January 23, 2024

5  out of  5
rating by Julian King
"They are amazing here. So glad I switched from AAA to State farm. My grandma has been using them forever. So helpful. They're honest people, not just salesman trying to make a higher commission."
We responded:
"Your experience with our team is exactly what we strive for, Julian. Thank you so much for your review and your trust in our office. We appreciate you! - Carrie "
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Jose Morales Jr

December 9, 2023

5  out of  5
rating by Jose Morales Jr
"From an online quote I received a call the next day from one of the reps. Angelica is very friendly, knowledgeable and helpful. We finalized my policies within a couple of days. Also, lower than my previous insurance. I should have switched a long time ago honestly!"
We responded:
"Jose, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Carrie "
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Wayne Dykes

October 12, 2023

5  out of  5
rating by Wayne Dykes
"Carrie is the BEST!"
We responded:
"Wayne, Thank you for the 5 star review! - Carrie"
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maegen hicks

September 25, 2023

5  out of  5
rating by maegen hicks
"The team of Carrie Murry is amazing! I just bought a new vehicle and they were fast to get back to me today about getting the vehicle insured. I’ve been very happy with them and have done amazing so far. 10/10"
We responded:
"Maegen, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Carrie"
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Aaron Swavey

June 22, 2023

5  out of  5
rating by Aaron Swavey
"Carrie and her team have been the most hands-on insurance representatives I've worked with in the last 20 years. When we moved 7 years ago, I got 4 different quotes for home and auto. State Farm beat everyone else with their multi-policy discount. Hard to beat best price and service. Usually one or the other has to be sacrificed."
We responded:
"Aaron, thank you for sharing your experience with my team and I! I truly enjoyed working with you and am always here if you need any guidance. Thanks for your business! - Carrie "
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Marc Vargas

June 6, 2023

5  out of  5
rating by Marc Vargas
"Always easy to work with. Great customer service."
We responded:
"Marc, I look forward to maintaining a great relationship with you as your business and feedback is important to my team and I. Thank you! - Carrie"
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Tristan Wicker

May 22, 2023

5  out of  5
rating by Tristan Wicker
"Angelica did a superb job assisting me with my homeowners and auto policies. She was fantastic!"
We responded:
"Tristan, It means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Carrie"
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Nicholas Miller

May 4, 2023

5  out of  5
rating by Nicholas Miller
"Carrie Murray is such an amazing agent! She always has a positive attitude and walks me through each step of the process! Highly recommend going to Carrie for your Statefarm agent!"
We responded:
"Nicholas, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Carrie"