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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dennis Soto

Dennis Soto

January 29, 2025

5  out of  5
rating by Dennis Soto
"Love this office! Great customer service hands down. Get that life insurance! Tomorrow is not guaranteed."
We responded:
"Dennis, our wish is that we always provide you with an excellent customer service experience. We could not be happier to see such kind feedback! Thank you. - Carrie"
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Amber Soto

January 29, 2025

5  out of  5
rating by Amber Soto
"Amazing team over at this office. Carrie takes the time to help all understand their policy from coverage to billing. She and her team are always friendly and willing to help. She is the nicest and most professional agent I have met."
We responded:
"Amber, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Carrie"
Profile photo of B N

B N

January 24, 2025

1  out of  5
rating by B N
"Worst experience Ive ever had with any company. I had to file a claim after one of my wheels fell off my Tahoe after I had just had Firestone Complete Auto Care located at 8431 N Madison Ave KCMO install 4 new tires. After my accident they lost track of my vehicle. Weeks later when it was found they struggled to pay the tow lot to have the car moved to the repair shop. Then they strung me along for weeks before strategically assessing my vehicles value (pristine conditon and working order) by $26,000 less than its value. When I reported State Farm to MO Department of insurance, they claimed that it was my fault they lost my car and made me wait 3 months to tell me they were totalling the vehicle. Somehow a vehicle that had new wheeles, tires, and drivetrain(warranty repairs) can lose $26,000 in value in a month. State Farm is a great insurance company, until you get in an accident. Then they will hassle you with red tape, beaurocratic incompetence, and sleezy business practices. Carrie Murray was especially unhelpful through the entire process."
We responded:
"Hello, I appreciate your feedback and sincerely apologize on behalf of State Farm for a less than 5-star experience. We pride ourselves on excellent service and we value all of our customers. Our agency works hard to make our customers happy but unfortunately in this industry, there are certain things out of our control due to processes in corporate. I can assure you that our team has done everything in our capacity to try and change the outcome of this situation by guiding you through the necessary steps and procedures. If there’s anything you would like to discuss further, please do not hesitate to reach out to us. - Carrie"
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Vee Lynn

January 17, 2025

5  out of  5
rating by Vee Lynn
"Heather Harris helped me switch my insurance, add a car to my policy, and saved me money in one fell swoop. Highly recommend her as an insurance agent!"
We responded:
"Vee, your recommendation of our agency means the world to my team and I. We appreciate the opportunity to serve others while providing a positive experience for all. - Carrie "
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dave kliewer

February 19, 2024

5  out of  5
rating by dave kliewer
"Recently had a very unexpected break down, steering wheel locked at 40mph!. No one hurt, no wreck. Paid tow bill outta pocket, emailed this office tow bill Monday. Did not hear anything back, b4 I could call office and see if they got email, a reimbursement check for tow was in my mailbox Friday! Luckily I don't have to deal with them often (knock on wood), but the few times I have its been fast and professional like that"
We responded:
"Dave, it was our pleasure helping with your insurance! My team and I will always be here for you. We appreciate you! - Carrie "
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Julian King

January 23, 2024

5  out of  5
rating by Julian King
"They are amazing here. So glad I switched from AAA to State farm. My grandma has been using them forever. So helpful. They're honest people, not just salesman trying to make a higher commission."
We responded:
"Your experience with our team is exactly what we strive for, Julian. Thank you so much for your review and your trust in our office. We appreciate you! - Carrie "
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Jose Morales Jr

December 9, 2023

5  out of  5
rating by Jose Morales Jr
"From an online quote I received a call the next day from one of the reps. Angelica is very friendly, knowledgeable and helpful. We finalized my policies within a couple of days. Also, lower than my previous insurance. I should have switched a long time ago honestly!"
We responded:
"Jose, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Carrie "
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Wayne Dykes

October 12, 2023

5  out of  5
rating by Wayne Dykes
"Carrie is the BEST!"
We responded:
"Wayne, Thank you for the 5 star review! - Carrie"
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maegen hicks

September 25, 2023

5  out of  5
rating by maegen hicks
"The team of Carrie Murry is amazing! I just bought a new vehicle and they were fast to get back to me today about getting the vehicle insured. I’ve been very happy with them and have done amazing so far. 10/10"
We responded:
"Maegen, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Carrie"
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Aaron Swavey

June 22, 2023

5  out of  5
rating by Aaron Swavey
"Carrie and her team have been the most hands-on insurance representatives I've worked with in the last 20 years. When we moved 7 years ago, I got 4 different quotes for home and auto. State Farm beat everyone else with their multi-policy discount. Hard to beat best price and service. Usually one or the other has to be sacrificed."
We responded:
"Aaron, thank you for sharing your experience with my team and I! I truly enjoyed working with you and am always here if you need any guidance. Thanks for your business! - Carrie "
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Marc Vargas

June 6, 2023

5  out of  5
rating by Marc Vargas
"Always easy to work with. Great customer service."
We responded:
"Marc, I look forward to maintaining a great relationship with you as your business and feedback is important to my team and I. Thank you! - Carrie"
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Tristan Wicker

May 22, 2023

5  out of  5
rating by Tristan Wicker
"Angelica did a superb job assisting me with my homeowners and auto policies. She was fantastic!"
We responded:
"Tristan, It means so much to my team and I that you have taken the time to share this great feedback with us. Thank you very much! - Carrie"
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Nicholas Miller

May 4, 2023

5  out of  5
rating by Nicholas Miller
"Carrie Murray is such an amazing agent! She always has a positive attitude and walks me through each step of the process! Highly recommend going to Carrie for your Statefarm agent!"
We responded:
"Nicholas, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Carrie"
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Jae Bo

January 10, 2023

5  out of  5
rating by Jae Bo
"Denise Aaron was extremely polite and helpful when assisting us at navigating an unfamiliar situation. She extended her efforts beyond our expectations and was happy to help. We love State Farm!! Thank you again Mrs. Aaron. Damion Ellis"
We responded:
"Jae, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Carrie"
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Scotty Emley

October 30, 2022

5  out of  5
rating by Scotty Emley
"Carrie and her team are awesome. These days lots of professional services on the interweb are replacing Agents. THIS TEAM ADDS VALUE. The phone is ALWAYS answered by a competent associate willing help immediately. They do periodic reviews to make certain your coverage is up to date and any new coverages are added if you're interested. Can't say enough good things!"
We responded:
"Scotty, your kind words made my day! Thank you for sharing. I am thrilled to have a great customer like you and appreciate your positive feedback about my office and our ability to help you effortlessly. We are always here! - Carrie"
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Sanja Desic

October 14, 2022

5  out of  5
rating by Sanja Desic
"Great service! Wonderful and amazing Angelica answered on all my questions and make me feel that I am on the right place! Very professional! Thank you!"
We responded:
"Carrie, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Carrie"
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Angelica Isabel Michel

August 12, 2022

5  out of  5
rating by Angelica Isabel Michel
"Great service! An actual person answers the phone and is always willing to help. I switched my auto from geico, which is a call center, and my rate came back lower and I got a term life policy for less than what I was just paying for just auto with geico! Also its never too early to get life insurance, they educate about the importance of proper protection. Definitely recommended 👌"
We responded:
"Angelica, thank you kindly for such a wonderful review! I appreciate your business and feedback and hope you call or stop in soon! - Carrie"
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Matt Gonzalez

July 19, 2022

5  out of  5
rating by Matt Gonzalez
"These guys are incredible! They made working through some complex insurance needs a breeze and have been a constant advocate for my family. Would HIGHLY recommend them to anyone!"
We responded:
"Matt, thank you for your feedback and for choosing our agency, we're so happy to have you with us! - Carrie"
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Nolan Japsen

December 14, 2021

5  out of  5
rating by Nolan Japsen
"Carrie is great and very helpful! Easy to communicate with and always answers as soon as possible!"
We responded:
"Nolan, thank you for providing us with this excellent feedback! We appreciate you and your business. - Carrie"
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DAndre Levine

December 14, 2021

5  out of  5
rating by DAndre Levine
"Customer service isn't dead yet. They actually help their customers without sending them to an online website or talk to a robot!"
We responded:
"DAndre, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Carrie"
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Angel Cummings

July 13, 2021

5  out of  5
rating by Angel Cummings
"Very helpful."
We responded:
"Angel, we appreciate your business! - Carrie"
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Claire Huang

February 19, 2020

5  out of  5
rating by Claire Huang
"Lovely staff, easy to work with"
We responded:
"Claire, I truly appreciate your positive feedback! - Carrie"
Profile photo of Ty'Isha Moore

Ty'Isha Moore

February 6, 2020

5  out of  5
rating by Ty'Isha Moore
"I recently switched to State Farm and it was definitely the best choice for coverage at the RIGHT price! Carrie and her team are very responsive. Each time that I interact with them I walk away feeling like I was heard and that I got the right information for my situation. So far so Great!!! I definitely recommend this team for your insurance needs."
We responded:
"Thank you for taking the time to leave us such positive feedback, Ty'isha! Our team takes great pride in providing you with exceptional customer service and overall attentiveness, please let us know if there is anything we can do for you moving forward. - Carrie"
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Alana Cady

November 22, 2019

5  out of  5
rating by Alana Cady
"Carrie and her team are amazing and do so much for their customers! They’re the best."
We responded:
"Thanks, Alana! We appreciate the 5 star feedback. -Carrie"
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Rebecca Parisi

July 24, 2019

5  out of  5
rating by Rebecca Parisi
"Carrie and her team are great. They are always there to help."
We responded:
"Rebecca, It is a pleasure to work with you! - Carrie"